Terms of use
To use www.fourfriends.bg, You must accept the General Terms of Business as amended or updated by us without prior notice.
By using www.fourfriends.bg, You declare and guarantee that You are at least 18 years of age.
These General Terms of Business governs the terms and conditions of sales through an on-line store www.fourfriends.bg, administrated by FOUR FRIENDS LTD. These General Terms of Business shall constitute a Sales Contract made by and between FOURFRIENDS.BG and the Consumer.
FOURFRIENDS.BG provides Consumers an opportunity to buy goods on offer on the on-line store by placing orders and payment of purchase price in compliance with these General Terms of Business. Consumers may only place valid orders to buy goods and services available on the on-line store on statement of consent to these General Terms of Business by Consumers, who will be legally bound and abide by the covenants of the General Terms of Business.
FOURFRIENDS.BG reserves the right to amend these General Terms of Business at all times without prior notice. If amended, the Consumer may denounce amendments by sending an application of repudiation to e-mail address: sales@zitara.bg. Receipt of an explicit statement of repudiation will terminate the Sales Contract. All amendments to the General Terms of Business shall not affect the relationship between the Consumer and FOURFRIENDS.BG, arising out of or in connection with goods purchase orders placed prior to amendments.
On-line store www.fourfriends.bg is not made to stimulate alcohol consumption.
I General provisions
- RETAIL/WHOLESALE DEALER INFORMATION
FOUR FRIENDS LTD. is a business company, registered in the Registry of Companies to the Registry Agency with UIC 126721485, having their principal place of business at the village of Gorno Botevo, Municipality of Stara Zagora, Stara Zagora Province, postal code 6053, offering goods though on-line store www.fourfriends.bg.
- www.fourfriends.bgwebsite for on-line sales of goods and services provided by FOUR FRIENDS LTD.
- Goods and services provided by FOUR FRIENDS LTD. shall refer to:
- wine and alcoholic beverages(alcohol) in the meaning of the Wine and Alcoholic Beverages Act;
- “Consumer” is an individual or a legal entity to have placed an order or registered a Consumer profile on www.fourfriends.bg and expressed his/her consent to these General Terms of Business. By placing an order, the Consumer – an individual states and acknowledges that he/she is 18 (eighteen) years of age. FOUR FRIENDS LTD. reserves the right to deny delivery on suspected underage Consumer.
II Registration of Consumer’s profile
Registration of Consumer’s profile on www.fourfriends.bg is only OPTIONAL to use the website, place orders or make inquiries through available embedded application forms. However, to avail himself/herself of the benefits provided by a Consumer profile on www.fourfriends.bg, You must register a Consumer profile first. It will enable You to place valid goods purchase orders or benefit from a wide range of services as to delivery data storage, Consumer-friendly history of orders, order status and details, access password change options, www.fourfriends.bg information letter subscription or subscription denial optionsError! Hyperlink reference not valid., or to make comments on the website and enjoy special sales promotions, etc.
To sign up, You must enter contact details as to delivery address, forename and surname, e-mail and phone number. You must choose a password. If signed up, You are provided an option to change Your phone number and delivery address and to appoint a representative to accept delivery when placing orders. By checking “I agree with the General Terms of Business” field, the Consumer actually makes an electronic statement in the meaning of the Electronic Document and Electronic Signature Act to state he is familiar with and agree with the General Terms of Business.
III Confidentiality of Information
The Company of FOUR FRIENDS LTD. is registered in the Personal Information Protection Commission /PIPC/ as a Personal Information Administrator.
All personal information obtained by www.fourfriends.bg on signing up shall only be used for Consumer service purposes – acceptance and execution of orders, delivery of information in the form of information letters and establishment of contacts with Consumers to address order-related problems. www.fourfriends guarantees that the information in question shall not be disclosed in any form whatsoever, to third parties or otherwise used unless otherwise stated in the law effective.
Consumer accounts of consumers may be deleted at all times from www.fourfriends database together with the information appended thereto at the request of the Consumer.
All consumers to have made information letter subscription, may terminate subscription at all times.
IV Placing purchase orders
To place a purchase order of products and services available on www.fourfriends, Consumers must provide the required information and sign up /by filling in available registration form/.
On placing orders or signing up, Consumers provide the required information for individuals - forename and surname, address, e-mail, for legal entities – business company, UIC, financially liable person, phone number, address, e-mail. By furnishing information on the website, You declare and guarantee that (1) You are 18 (eighteen) years of age, (2) You use Your authentic identity, (3) You provide true, current, complete and accurate information, (4) You will maintain and update in due course all information provided by You in order to keep it true, current, complete and accurate, (5) You agree with the General Terms of Business of www.fourfriends.
Purchase order placing process
On placing purchase orders, Consumers perform actions in succession as to:
- select products of their choice and add them up to the basket by clicking on the “Buy” button placed against the product. When Consumers proceed to place orders for products of their choice, they go to their “basket” (positioned on the upper left side of the website)
- when in the “basket”, Consumers determine the type and quantity of goods and confirm orders (by clicking on the virtual “Continue” button);
- to continue, Consumers must sign up (if a new Consumer) or enter their profile (if exists as a Consumer) by entering personal information as to forename and surname, phone number and delivery address and clicking on the “Continue” button.
- If a Consumer exists, a delivery address and phone number are displayed, providing options to change personal information and payment method of his/her choice.
- If it is a new Consumer, the sign up form is displayed on entering the required information for order execution (e-mail address, forename and surname, phone number, delivery address) and payment method options.
- Consumer confirms entered personal information by clicking on the “Continue” button
- goods purchase order through www.fourfriends is completed on clicking on the “Confirm” button.
If an address and/or a phone number is incomplete or incorrect on placing an order, the order shall be deemed invalid and no obligation for order execution shall arise for www.fourfriends.
Acceptance of Orders
All purchase orders shall be accepted by www.fourfriends by sending to the Consumer’s e-mail address a message, containing name, principal place of business, e-mail address and mailing details to www.fourfriends as well as the General Terms of Business text (electronic cross-reference to the text), specifications details of the ordered goods, selling price, transportation costs related to delivery not included in the selling price and the payment method of Consumer’s choice, invoice details and delivery address.
Order shall take effect between the parties on confirmation of validity by phone given by the Consumer or by sending a message to the Consumer’s e-mail address.
V Product Description
FOUR FRIENDS LTD. provides a precise description of the specifications of goods on offer.
All products displayed on www.fourfriends by FOUR FRIENDS LTD. are characterized by:
* a unique number (item number), corresponding to a single product;
* name (with spelling similar to the product’s label);
* price in Bulgarian leva (unity price and price per box, where the product is part of an order of 6 or more products).
www.fourfriends.bg shall take care of updating information on the website but shall not provide guarantee of authenticity and completeness of information.
www.fourfriends.bg shall make every endeavour to ensure continuity, expedience and safety of access to on-line store by providing debugging tools but shall not provide guarantee beyond the capacity, control and free will of www.fourfriends.bg
www.fourfriends.bg shall not bear responsibility for non access to www.fourfriends.bg or for non-processing or an untimely processing of purchase orders on occurrence of circumstances out of their control – act of god, accidental circumstances, problems on the Global Internet network and delivery of services out of control of www.fourfriends.bg
VI Rights of the Consumer
End-Consumer (an individual) has the right to return purchased goods within 7 workdays as of the date of purchase with no indemnity, penalty or justification statement for goods reclamation.
Consumers have the right to refuse the ordered goods, if:
- delivered goods do not tally with the ordered goods, which is apparent to the naked eye, if inspected.
- in case of damaged goods in transit
On receipt of goods, all Consumers have the right to return them if they are not conformable to the agreed on with, being not apparent to the naked eye, if inspected.
In these particular cases, Consumers may demand replacement of delivered goods with goods to best suit purchase order placed by sending a written inquiry to www.fourfriends.bg
Pursuant to Art. 55 of the Consumer Protection Act, Consumers shall keep delivered goods in safe custody and the quality of goods until they are returned. All reclaimed goods must be kept in their original packaging, unused and in appearance for commercial use (shape, dimensions, color) not damaged (e.g. torn packaging, removed labels, missing items , etc.), accompanied by the required documents – receipt an/or invoice, etc.
Transportation costs related to reclamation of goods by Consumers to www.fourfriends.bg are at the expense of Consumers who may bring them back to the store office in person or send them via courier. The store address is available in the Contacts section.
Where goods do not tally with the specifications available on the on-line store website, the cost of goods reclamation shall be for the account of www.fourfriends.bg
www.fourfriends.bg shall refund in full the price of reclaimed goods paid by Consumers not later than 20 days as of the date, on which Consumers have waived their right pursuant to Art. 55 of the Consumer Protection Act.
VII Consignment Insurance
www.fourfriends.bg takes out an insurance for their account of all shipped consignments to the price announced in the contents.
It is the Consumer’s (Consignee’s) obligation to open the delivered consignment on delivery in the presence of the courier and to make an inspection for damages or missing items, caused in transit.
Reclamation of damaged goods is made on delivery of consignment in the presence of a courier when a statement of findings is made in three identical counterparts. The statement of findings shall ensure validity of damages and missing consignment items covered by insurance. The Consumer (the Consignee) shall obtain an original and a copy of the statement of findings in order to contact a representative of www.fourfriends.bg to register reclamation. www.fourfriends.bg commits theirselves to replace free of charge the damaged/missing items or refund the sum of money paid by the Consumer on presentation of a statement of findings by the Consumer.
VIII Copyrights
The website contents- information, data, services, contents, resources and photographic materials in the possession of Four Friends LTD. are all copyright materials protected by the Bulgarian and international intellectual property rights. Neither part of the website shall be reproduced in any form whatsoever without prior written consent of Four Friends LTD. All information and news released on www.fourfriends.bg are only available for Your information.
With implementation of these General Terms of Business, Consumers, being Users in the meaning the Consumer Protection Act, states their consent pursuant to Art. 53, para 1 of the Consumer Protection Act to effect an upfront payment for goods.
The provisions of the effective law of the Republic of Bulgaria shall be applied to all disputes not settled by these General Terms of Business.
These General Terms of Business come into full force and effect as of August 2016.